We are committed to 100% customer satisfaction. If for any reason you are not satisfied upon receipt of your purchase, you can return any unworn item within 7 working days for a full refund (excluding delivery charges) or exchange. Please note if you wish to exchange an item you may incur delivery charges. Please note your choice of courier service and method will depend how quickly we receive your returned item. All returns will be processed and inspected within 2 working days. In order for us to action your return it is imperative we have your name, address, original order number and your requirements i.e. refund or exchange. Without these details no action can be taken.
All refunds will be refunded to the original card in which the goods were purchased on.
Any item returned will be inspected to ensure it is unworn, unwashed and undamaged and still in its original condition. Any item that is not in the same condition as when it was sent out will not be refunded or exchanged and will be sent back to the customer with postage paid by the customer. All items are the sender’s responsibility until they have been signed for by a Cattitude Clothing employee.